Terms & Conditions

To determine the Rights, Responsibilities and Agreements regarding the use of the Contract Services.

Please read the following Statements Carefully.

By using this website or any part thereof, you constitute that you have read these Terms and Conditions and are bound by them.

The Company Acrox Group Corporaton Limited ( referred to as "I, We, Us or Party A" ) reserves the right to update and change the contents of this website at any time and to unilaterally modify the terms and conditions of use without prior notice. When you ( referred to as "Client, Customer, You, Yours or Party B" ), you should review these Terms and Conditions before using the Website and understand the terms that are legally binding on the use of the following.

These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.


Please select the following categories

1. Project Terms

( 1.1 ) "Quotation" means that the customer agrees to and accepts our Terms and Conditions, which may be confirmed by Oral Statement, Email, Initiation of Payment or Signing of Quotation.

( 1.2 ) When we make a quote, the cutomer must provide clear guidelines and specific details, and if such details are not provided, we will make a non-final quotation, proposal or oral estimate accordingly. Therefore, the customer must clarify the details of developing the website so that we can ensure that the quotation meets the correct requirements.

( 1.3 ) We rely on the requirements of our customers and make timely quotations, and we will not be liable for any price discrepancies caused by unclear requirements of our customers.

( 1.4 ) We will make every effort to complete or change the project within the agreed production time frame. If the project is redefined or amended by the customer, a reasonable delay in this case is acceptable, but the customer also understands that additional amendment fees may be incurred.

( 1.5 ) If the customer has any delay in responding, this may result in a delay in the project and also delay the schedule we have made for other future clients, and the customer may also be charged for these delay periods.

( 1.6 ) During the development or after the completion of the production of the Website, after the effective modification period established in the Agreement, if the customer requests the amendment of certain parts again, it will also incur additional charges. All additional project work in excess of the estimates will also be charged separately. Under no circumstances shall the Company be liable for any delays resulting from the re-modification of the Project.

( 1.7 ) The separate fee for modifying the website is based on hourly working hours and we will inform the client in advance of the estimated time required to amend, but all depends on the complexity of the project. The cost of a static web page is Twenty-Two United States Dollars, while the cost of a dynamic web page is Thirty-Three United States Dollars.

( 1.8 ) At any stage of the production of the project, if the delay due to the client exceeds fourteen consecutive days, this will incur a delay fee of One Hundred United States Dollars per week. In addition, the extension will also increase the production time previously approved. In order not to incur additional charges, if the customer needs to suspend or terminate the project, please notify the company in writing in advance. We need to settle the amount immediately based on the part of the work that has been completed.

( 1.9 ) The Client must be aware that we may sometimes delay the development process in unforeseen circumstances. As long as, within a reasonable period of time, the client agrees not to punish us for any real delay, and we will also do our best to complete the items agreed in the proposal

( 1.10 ) All materials related to text content, images, videos or application plug-ins used in the production of the Website shall be provided to us by the customer within Two weeks prior to the commencement of the production of the Project. If any delay is caused by the customer's reasons after the deadline, and exceeds the production time range reasonably expected by us, the customer may be required to reimburse the additional fee.

( 1.11 ) We usually test client websites, application plug-ins and even corresponding web versions on desktop computers, including the latest versions of the following browsers: Internet Explorer, Firefox, Chrome and Safari. If a customer needs to test on any other browser, please let us know and discuss in advance.

( 1.12 ) The Company usually builds and tests on our servers or hosting spaces. We cannot provide customers or any third party with access to the websites used to disclose their testing tests.

( 1.13 ) The Company is not responsible for any open source product software ( Such as WordPress, Joomla, Magento, etc. ). It is ultimately the customer's responsibility to update all components and third-party software, and we recommend that customers make regular backups themselves after the contract period to avoid any interruptions.

( 1.14 ) Depending on the required functionality, building a website or application plug-in may involve third-party components, such as third-party payment gateways or transport layer security protocol certificates. Although the Company makes its best efforts to identify the suitability of any such components, we have no control over any unforeseen limitations of third-party components. The Company's offer also does not include the purchase cost of any third-party components, such as transport layer security protocols, payment gateways, online advertising service products and plug-in licensing.

( 1.15 ) Unless otherwise stated, escrow fees for third parties will not be included in the offer. If required, the Company may provide an appropriate escrow solution and the offer will be submitted separately and approved by the Client. If the customer decides to host their own, the customer should consult with us before finalizing the hosting type and database, as we need to know if the requirements of the technology used for development are met. Please note: We need full access to the client's managed app background permission to test and deploy the programs required for the application website, and the company is not responsible for any delays or errors caused by the direct or indirect actions of the hosting company.

( 1.13 ) The Company is not responsible for any open source product software ( Such as WordPress, Joomla, Magento, etc. ). It is ultimately the customer's responsibility to update all components and third-party software, and we recommend that customers make regular backups themselves after the contract period to avoid any interruptions.

( 1.14 ) Depending on the required functionality, building a website or application plug-in may involve third-party components, such as third-party payment gateways or transport layer security protocol certificates. Although the Company makes its best efforts to identify the suitability of any such components, we have no control over any unforeseen limitations of third-party components. The Company's offer also does not include the purchase cost of any third-party components, such as transport layer security protocols, payment gateways, online advertising service products and plug-in licensing.

( 1.15 ) Unless otherwise stated, hosting fees for third parties will not be included in the offer. If required, the Company may provide an appropriate hosting solution and the offer will be submitted separately and approved by the customer. If the customer decides to host their own, the customer should consult with us before finalizing the hosting type and database, as we need to know if the requirements of the technology used for development are met. Please note: We need full access to the customer managed app background permission to test and deploy the programs required for the application website, and the company is not responsible for any delays or errors caused by the direct or indirect actions of the hosting company.

2. Production Process and Details

• For general website design and development projects, we use the following steps :

( 2.1 ) If the customer's data is completely complete, we will submit a "sketch image" to the customer within Five to Tem working days for confirmation, but please note that the text content may not be listed correctly.

( 2.2 ) Customers can review the design and propose improvements accordingly, and we usually give customers a maximum of three to five opportunities to modify the design according to different production projects, including the total of the modification period at the beginning and after the completion of the production, and if the number of corrections exceeds its scope, it may also incur additional cost per modification. See Policy " 1. Clause 1.7 in the Project Terms.

( 2.3 ) Subsequent approval and consent of the customer shall be required to pay the required deposit in advance immediately.

( 2.4 ) The period required to produce the webpage depends on whose project it is, please refer to the list of "Estimated Production Cycle Time" on the "Innovative Pricing" page, but we still need to decide on the completion time according to the customer's requirements.

( 2.5 ) When the production is complete, we usually build and test on the server or storage space, if the website is ready from our side, the Company will provide a virtual URL to the customer to make all confirmations, and notify the customer for further review, testing, or as necessary to upload and change the content.

( 2.6 ) If the approval is successful, please pay the remaining balance to us.

( 2.7 ) After completing all payment processes, we will transfer the "new" purchased website domain name and its Domain Name System address to our website storage space, but if we already have the "Old" website domain name, we can transfer and store it for the customer free of charge, depending on whether the customer's web provider is willing to allow us to operate manually, otherwise we will provide the domain name system address to the customer and contact them for assistance in the migration.

( 2.8 ) At this stage, the customer is required to give us an online date, which will be available within two to five working days after approval, and the customer's website will be transferred to our hosting area or a third-party hosting space designated by the customer.

( 2.9 ) The "Site Modification & Support Period" revision period will be up to Forty-Five days after the completion of the online "Static and Dynamic Web Page". During this period, the customer may request minor modifications, such as images and text, but if most or complete changes to the original design of the web page are involved, the customer will need to pay a new fee for the modification. The so-called support period is from the end of the modification period to the end of the contract period. During this support period, if there are any technical and non-modifiable issues, we will solve and assist customers free of charge.

3. Payment and Refund Policy

( 3.1 ) Unless otherwise stated, all prices are quoted in U.S. dollars, excluding taxes such as the customer's local consumption tax.

( 3.2 ) All invoices will also be processed in accordance with the customer's preferred payment method.

( 3.3 ) Payment by credit card through a third party such as Stripe or PayPal, etc., is required by the customer to pay their additional processing fees.

( 3.4 ) The Company reserves the right to refund part of the amount appropriately by negotiation or at the customer's reasonable request, provided that the following conditions apply :

( 3.4.1 ) If the order is cancelled after payment, but the work has not yet begun, we will refund the amount of Seventy-Five percent of the payment made by the customer.

( 3.4.2 ) Cancellation of an order after the commencement of work shall be refunded up to a maximum of Fifty percent of the invoice.

( 3.4.3 ) Cancellations made at least Fifty percent of the work have been completed shall not be refunded or adjusted.

Important : All cancellations must be sent to us in writing, customers can send by regular mail, email or fax and will not be accepted if they respond by telephone in oral form.

( 3.5 ) For small or one-time productions, the Customer is required to pay in advance on the invoice or on the terms stated in the scheme. If the customer needs to make any changes, the customer must notify us in writing within Two business days of receiving the changes.

( 3.6 ) "Due Date and Open Invoice" means the date of payment due under the terms of the invoice or proposal. If the payment is not paid after the expiration of the due date, the invoice is considered unpaid.

( 3.7 ) "Arrears Collection" If the customer fails to pay in a timely manner, and the company transfers the relevant arrears amount to the collection company, we will not be responsible for any costs incurred in the unrecovered amount and any expenses related to the outstanding amount to be recovered, including the collection company, administrative expenses and legal fees, etc., and these responsibilities will also be returned to the customer for further processing and consequences.

Important : If the customer is late in payment or has any questions about the invoice, please contact the company as soon as you receive the invoice or reminder email.

( 3.8 ) For any third party product or service purchased by the customer for the Renewal, Hosting, Maintenance or Purchase of the Domain Name Registration, any payment in respect of this must be made in full and without refund. If all renewals are cancelled, the customer must be notified to us at least Sixty days prior to the renewal date.

( 3.9 ) "Overdue Fees, Website Hosting and Maintenance Administration Fees" If the Customer's Website is hosted by us but the amount on the outstanding invoice has not been paid from the due date, the customer will accept a further payment of Ten percent of the amount owed as a late fee, and a temporary management fee of Six dollars Forty cents United States Dollars per month.

4. Disputes, Liability and Indemnification

( 4.1 ) In the event of a dispute, the Company reserves the right to charge the customer the full amount of the work done on the web page, as well as the cost of resources incurred in managing the dispute. In any case, we reserve all the right to charge our customers, but we do not honor any discounts or additional services previously promised in good faith, and we will not be liable for any losses caused by their misrepresentations or misinformation.

Important : In the event of non-compliance with our business operation principles and policies, the Company reserves and denies the right to provide all services to any customer.

( 4.2 ) The Company provides the services as is and does not warrant anything about security or other issues that result in loss of data, sales or reputation. We will do our best to ensure that our customers' systems, third-party hosting spaces and servers are free from hackers, viruses, intruders and other online or offline issues, but we will not be liable for any interruption of service if such circumstances occur.

( 4.3 ) The Company's relationship with other suppliers, partners and subcontractors is an independent legal entity. Neither party shall have the authority to interfere, bind, assume, or create any express or implied obligation or liability on behalf of, or in the name of the other party.

( 4.4 ) If the customer breaches any provision or by these Terms, including but not limited to the Use of the Services other than those expressly authorized in these Terms and Conditions, the customer will indemnify and hold harmless the Company, its Licensors, Content Providers, Service Providers, Employees, Agents, Officers, Directors, Contractors and Subcontractors ( hereinafter referred to as "Indemnified Parties" or "Them").

Client agrees that they shall not be liable for any such breach or unauthorized use and agree to indemnify and hold them harmless from and against any and all Losses, Representations, Damages, Awards, Costs, Expenses and Attorneys' Fees arising out of such violation. The customer will also indemnify and hold harmless the customer against any claims made by third parties as a result of the customer's use of information obtained from the Company.

( 4.5 ) The Company shall not be liable for any breach of the Agreement resulting from matters beyond its reasonable control, including but not limited to acts of God, fire, Lightning, Explosions, Wars, Chaos, Floods, Earthquakes, Industrial Disputes ( Whether or not involving its employees ), extremely inclement Weather, Acts of local or government departments.

5. Website Domain Address

( 5.1 ) If the Customer is acting on behalf of the Company, the Customer is responsible for renewing the domain address of the Website with us.

( 5.2 ) If the customer requests us to purchase a "New" website domain name address, please understand that it is a unique domain name and the Company cannot refund the domain name registrar after the purchase, so the customer must pay us cash in advance for future generations.

( 5.3 ) Expiration of the website domain address may result in service interruption and domain loss.

( 5.4 ) All website domain address registration and renewal are subject to payment in advance, and all renewals must be paid in a lump sum within 30 working days prior to the due date. Once the domain address of the website has expired due to customer delay in payment, the Company will not assume any contractual liability.

( 5.5 ) Rules and changes to the rules and changes to the website providers of third parties, which may ultimately affect the services we provide to our customers, or any of the terms and conditions herein.

6. Website Hosting

• All website hosting services are available for a minimum of Twelve months

( 6.1 ) Hosting is an annual fee, and the customer is responsible for paying the annual fee in advance.

( 6.2 ) All renewals must be paid within Sixty days prior to the expiry date. The Company will not be responsible for problems related to late payment.

( 6.3 ) It is the Customer's responsibility to update the Hosting Services in a timely manner prior to the expiration date, and failure to renew the Contract in a timely manner may result in the loss of documents, data, emails, backups, etc. If you don't pay in time, you may be disabled or deleted from the web hosting space.

( 6.4 ) If the customer is through a shared and unshared hosting website of a third party, the Company will do its best to ensure that the system and server are protected from hackers, viruses, intruders and other online and offline infringement problems during the Contract Period, and in the unfortunate event of such a situation, the Company will not be liable for any interruption of the Service.

( 6.5 ) In the event of a malware attack, the Company reserves the right to delete files on the Hosting Service without prior notice.

( 6.6 ) The customer shall be responsible for any programs or activities of the e-mail service purchased or leased by the customer in a third-party escrow service and created by itself under the escrow service. Customer must maintain the security of all account passwords and applications and ensure that all programs are free of malicious content that could compromise any part of the depository, other hosting customer accounts, or viewing managed visitors' external system content.

( 6.7 ) If the customers hosts the Website through the web hosting space provided by the Company, the Client shall not connect to the Website in any "Unlawful" manner with a large number of external links or send e-mails in bulk through the functions set out in the Mail Transfer Agreement. Once operated in such a manner as described above, the Company may interrupt the Client's Hosting Services and shall not be liable for any post-interruption of the Services.

( 6.8 ) For payment, renewal, termination and refund procedures, please refer to Policy "3. Clauses 3.6 to 3.10 in the Payment and Refund Policy.

7. Website Maintenance

• All website maintenance services are maintained for a minimum of Twelve months

( 7.1 ) Maintenance is an annual expense and the customer must be responsible for paying the annual fee in advance.

( 7.2 ) All renewals must be paid within sixty days prior to the expiry date. The Company will not be responsible for problems related to late payment.

( 7.3 ) Website maintenance is only for the overall task of maintenance, and this period will not be used for the complete redesign of the Customer's web page, or for projects such as changes to major functions or add-ons.

( 7.4 ) During the maintenance period, No Digital Marketing Strategy, Business Analysis, Solutions, Search Engine Optimization outside the website and digital marketing optimization will be carried out during the maintenance period.

( 7.5 ) Use our statically structured "Lite" package, which includes 12 months of basic web hosting, email hosting, and domain name system hosting.

( 7.6 ) In the maintenance of the "Static" structure of the web page, a complete backup of the customer's website will be made every three months, and we will not check from time to time whether it is necessary to update to a newer programming version, and in the event of any procedural conflicts or changes during the update process, the customer's website will be restored to the old version. During the update process, we may proceed without notice.

( 7.7 ) In the "Dynamic" structure of the website page maintenance, the customer's website will be fully backed up every month, we also do not check from time to time whether it is necessary to update to a newer programming language version, in the event of any procedural conflicts and changes in the update process, the customer's website will be restored to the old version. During the update process, we may proceed without notice.

( 7.8 ) For payment, Renewal, Termination and Refund procedures, please refer to Policy "3. Clauses 3.6 to 3.9" of the Payment and Refund Policy.

8. Copyright of Website

( 8.1 ) All sources of Images, Trademark(s), Text, Animations, Application Plug-Ins or other Content necessary for production provided by the Client for the Website must be recognized in the copyright regulations of that place and do not infringe the copyright of any other person or third party.

( 8.2 ) The Company provides a website with a low price for production, and due to price restrictions, it is not sufficient to purchase official copyright "Resources" for use on the Customer's website, including Images, Fonts, Animations, Application Plug-ins or other content necessary for production. The resources we seek through the online search may not be approved or accepted for commercial use by a third party, so customers should fully understand this risk and accept the removal, complaint and related unforeseen circumstances once the copyright holder requests it. In the event of an incident, the Company shall not be liable for any liability arising from the direct or indirect actions of the Client and the copyright holder.

( 8.3 ) "Static Web Copyright" cannot be returned to the customer after the completion of the Continuity Contract for three years, and if the customer's personal intention to interrupt the Contract is not caused by the Company's serious negligence during the hosting period, we will not be able to return the files produced in the compressed format to the customer.

( 8.4 ) "Dynamic Web Page Copyright" will not be subject to its copyright terms.

( 8.5 ) Notwithstanding any other provision of the Agreement, consider entering into this Agreement with the customer and the Company, the Company will grant the customer an unconditional license to copyright the web pages after any unpaid invoices have been paid in full. The use of the websites made by the Company for the customer is permitted to Reproduce, Publish, Disseminate, Use, exploit, Alter or Otherwise Process Graphics, Textual Content, use in the published websites and images related to form and functionality. But this does not include Intellectual Property related to Website Production, Digital Market Strategies, Business Analysis, Solutions, Search Engine Optimization, Programming Code, Database Structures, Scripts, Tables or Features.


Do you have any Questions ?

If you have any enquiries about the above terms, you are welcome to contact us by email.

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